UPDATE 7/13: PRINT AND FRAME TURNAROUND TIME IS NOW 5-6 WEEKS FROM ORDER TO DELIVERY
Do You Have A Brick & Mortar Location:
We are proud to be featured in select retailers across the United States. Shop Wit & Delight often participates in local pop-ups, follow us on Instagram, @shopwitanddelight, for upcoming pop-up events.
Visit our Stockist page for a list of current retailers that carry select Wit & Delight products.
Are you interested in becoming a Wit & Delight wholesaler?
Visit designloopco.com/wholesale or contact firstname.lastname@example.org to learn more.
Do you ship internationally?
We can only ship to locations within the Continental United States at this time.
How long does it take to ship my stationery order?
Please allow 3-4 days for product processing and an additional 5-8 business days for shipping of items (prints and frames not included).
How long will it take for my frames and prints to ship?
Shipping for prints and frames can take between 3-4 weeks after purchase. You will receive an email once your order has shipped. For more information about frames please email email@example.com
So, why don't you offer free shipping on all items?
Good question. We are a small business, and at this time, we are not able to fully cover the costs associated with shipping. Right now, we do ask customers to pay a portion of shipping, and we cover the rest on the back end. As we grow and expand, we are hoping to be able to offer free shipping in the future.
My package was stolen or lost. Now what?
GAH! This is the worst. Before contacting us at firstname.lastname@example.org, please follow USPS Guidelines for filing a missing/lost package. After receiving confirmation of the case number/claim, please send a communication with a copy (screenshot or attachment) of the missing/lost package claim. Wit & Delight will review cases on an individual basis and respond accordingly.
What is your return policy?
Returns are only accepted for new, unopened stationery items and must be returned within 30 days of delivery to receive a full refund. If you wish to return an item, please contact us with your order number and details regarding the stationery product you would like to return. We will provide instructions on how to return your item(s).
Do I have to pay to ship back my returns?
Wit & Delight will cover the return shipping costs in the instance of a defective product or processing error (the product received was incorrect). Outside of that, you are expected to pay for any return shipping charges.
What about damages incurred due to shipping?
We take the utmost pride and care to ensure your package arrives without damage. Unfortunately, from time to time, packages are stolen, lost, or damaged, and we can not accept returns due to shipping mishaps. If you'd like more information or would like to discuss a refund or replacement due to shipping, please contact email@example.com, and we'd be happy to review your case.
Can I return my print and or frame?
All Prints and Art are produced on demand for each order. Wit & Delight can not accept any returns for prints, artwork, frames, or original Art.
When can I expect to see my refund?
You can expect to see your total refund within four weeks of returning your order to Shop Wit & Delight however, in many cases, your refund will appear sooner.
Can I return Shop Wit & Delight merchandise I purchased at a Third-Party retailer?
Unfortunately, we cannot accept returns from a third-party retailer or product purchased outside of the Shop Wit & Delight website (including pop-up events, and in-store sales). Please consult the specific retailer's return policy for additional details.
What forms of payment do you accept?
We accept all major credit cards as well as PayPal and Apple Pay.
Why aren't all of your prints available digitally?
What are the frame and mat sizes for your Cut Mat and Floating options?
All mat sizes are standard, and may not be reflected in the product page.