Get in Touch With Us
This page tells you how to reach the editorial team at Australian Casino Sites, what we can realistically help with, and where a question is better directed to a casino operator or an Australian support service. Most messages we receive are about free spins offers — how the wagering works, why a promotion did not appear, or why a withdrawal was held — so we have set out below what information to send us so a reply is actually useful.
Email us at the address on this domain
Write to [email protected]. A real person reads every message. We aim to reply within two business days, allowing for Australian public holidays and state holidays, which differ between NSW, Victoria, Queensland, WA, SA, Tasmania, the ACT and the NT.
Please include, where relevant:
- The casino name exactly as it appears on the page you were reading.
- The date you saw the offer, in AU format (for example 29/09/2026).
- A quote or screenshot of the promotional terms you are asking about.
- Your state or territory, if the question concerns availability.
- The payment method involved, if the question concerns deposits or withdrawals.
Do not send us passwords, full card numbers, copies of your passport or driver licence, or bank statements. We never need them, and no legitimate site will ask you for them by email.
Where commercial relationships sit
We should be upfront before you read anything further. Australian Casino Sites may earn a commission when a reader signs up with a casino listed on this site. Those arrangements pay for the research and the running of the site. They do not buy a position in our rankings, they do not change the editorial ratings, and they do not stop us publishing a limitation. The casino selections and top lists are supplied by the publisher and assessed editorially. If you think a listing reads like an advertisement rather than an assessment, that is exactly the kind of message we want.
What we can help with, and what we can't
| We can help | Better sent elsewhere |
|---|---|
| Explaining how a published free spins or deposit bonus term works | Applying a bonus to your account or reinstating an expired one |
| Correcting an out-of-date offer, rating or fact on our pages | Releasing a pending withdrawal or lifting an account restriction |
| Pointing you to a casino's own complaints procedure and escalation path | Acting as an adjudicator between you and an operator |
| Explaining KYC, source-of-funds checks and why verification delays happen | Verifying your identity or reviewing your documents |
| Directing you to Australian gambling support and self-exclusion services | Providing counselling or financial advice |
We are a research and comparison publisher, not a regulator, an ombudsman or a licensee. We cannot access your account, cannot see your transaction history and cannot compel an operator to do anything.
Querying a free spins offer we have published
Free spins queries make up the bulk of our inbox, so it helps to know what the headline numbers do and do not tell you. Every offer listed on this site is the operator's advertised promotion at the time we recorded it, verified as at Sep 29, 2026. Promotions change without notice, and the terms on the casino's own promotions page always override anything summarised here.
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| VegasNow | Up to A$8,000 + 500 Free Spins | 10.0 |
| Wincrown | 250% up to $8,000 + 400 Free Spins | 9.9 |
| Casea | 250% up to AU$4,500 + 350 Free Spins | 9.8 |
| Kinbet | 250% up to A$4,500 + 350 FS & 1 Bonus Crab | 9.8 |
| Tower Casino | 100% bis zu 2.000 € + 300 Freispiele | 9.8 |
| CoinPoker | The 3-Bet Club membership benefits | 9.8 |
| Winnerisland | €1,000 welcome bonus & 100 Free Spins | 9.8 |
| Betninja | Fino a 2.500 € + 100 FS | 9.8 |
| CrazyTower | 550% up to 14.000 € + 400 FS + 1 Fortune Wheel | 9.7 |
| Golisimo | 300% up to $3,750 + 300 Free Spins | 9.7 |
These are editorial ratings assigned by our team. They are not customer review scores, and they are not a prediction of how any individual account will be handled. Note that several offers above are advertised in euros, which usually signals a site built for a European audience first — always confirm AUD account support and Australian eligibility before depositing.
VegasNow — the largest free spins allocation we list
VegasNow sits at the top of our list because it pairs the biggest advertised spin count on this page, 500 free spins, with a headline package of up to A$8,000, and because the offer is quoted in Australian dollars, which matters for anyone who does not want conversion costs on every deposit. When readers write to us about it, the questions are usually about how the spins are released. Large spin bundles are very rarely credited in one go: the standard structure is a tranche on first deposit and the rest drip-fed daily, on a named slot title, with a fixed spin value and a separate wagering multiplier on the winnings. Check the per-day release, the game restriction and any cap on what spin winnings can convert to before you judge the headline. The limitation is the same one that applies to every large multi-tier package: the maximum figure assumes deposits most players will never make, and the qualifying spend to reach A$8,000 is substantial. Judge it on the first-deposit tier only.
Wincrown — a high match percentage alongside 400 spins
Wincrown earns its place for the combination of a 250% match up to $8,000 and 400 free spins, which is an unusually aggressive percentage at that ceiling. For free spins hunters the relevant question is whether the spins are tied to the match or available on a smaller qualifying deposit — a 250% structure often requires a larger deposit than readers expect to unlock the full spin count. The drawback: a high match percentage almost always comes with a correspondingly high wagering requirement, and on bonus-plus-spins packages the playthrough can apply to the deposit as well as the bonus. The currency on the advertised offer is not specified as AUD, so confirm the account currency before you commit.
Casea — a mid-sized package at a lower entry point
Casea is listed because its 250% up to AU$4,500 plus 350 free spins is quoted in Australian dollars and sits at a ceiling that a realistic deposit can actually approach, which makes the percentage meaningful rather than theoretical. That is the practical case for it over the bigger headline numbers above. The limitation is that a smaller maximum also means a lower cashout ceiling in most structures, and 350 spins spread across a release schedule may be worth less in real terms than a smaller bundle with a higher spin value. Compare the per-spin value, not just the count.
Kinbet — a comparable package with a game-specific extra
Kinbet matches Casea on the core numbers, 250% up to A$4,500 with 350 free spins, and adds a Bonus Crab feature to the package. It is worth a look if you want the same entry point with an additional promotional element rather than a straight spin bundle. The catch is that feature-based extras are typically restricted to one supplier's titles and often carry their own separate terms, so the added value is harder to assess in advance than a plain spin count. Read the feature's terms as a distinct promotion.
Reporting an error or a stale offer
Offers move quickly. If a promotion on our site no longer matches what the casino is advertising, tell us and we will check it. Include the page, the casino and what you saw instead. Corrections that change a material fact — a bonus amount, a spin count, a wagering multiple, a withdrawal limit — are made promptly and the fact-check date on the page is updated. We distinguish three things in our copy and try to keep them separate: what we have verified from an operator's published terms, what the operator advertises, and what remains unclear. If we have blurred that line somewhere, point at it.
Complaints about a casino: the order to work through
- Contact the operator's support first. Use live chat or email and get a ticket reference in writing. Most bonus and withdrawal issues are resolved at this stage.
- Escalate internally. Ask for the complaint to go to a supervisor or the formal complaints team, and request the operator's written complaints procedure and its response deadline.
- Take it to the licensing body or listed dispute service. Every licensed operator names the authority it answers to and, usually, an alternative dispute resolution provider in its terms. That is the body with actual authority over the account.
- Tell us what happened. We cannot resolve it, but patterns in reader reports feed into how we describe an operator and whether it stays on our lists.
Keep records throughout: deposit receipts, chat transcripts, the exact bonus terms as they appeared when you claimed, and dates. Most withdrawal disputes turn on a bonus term or an incomplete KYC file, and documentation decides them.
Payment and withdrawal questions we see most
We do not process payments and hold no account balances, so we can only explain how these mechanisms generally work in Australia — not intervene in your case. The recurring themes worth knowing before you write:
- Deposits. Debit cards, bank transfers, PayID and Neosurf vouchers are the methods Australian players ask about most. PayPal availability at offshore casinos is limited and should never be assumed. Credit card use for online gambling is restricted in Australia — check what your issuer permits. Availability of any method varies by operator, so verify it on the cashier page rather than trusting a badge.
- Minimum deposits. Free spins offers almost always carry a qualifying minimum. A spin bundle is not free if it requires a deposit to unlock.
- Withdrawals. Expect identity verification before the first payout, minimum withdrawal amounts, per-week or per-month limits, and separate processing times for the casino's own review and the banking rail. E-wallet payouts generally clear faster than bank transfers; neither is instant once review time is counted.
- Fees. Some operators charge on certain methods or on repeat withdrawals within a period, and currency conversion can apply on non-AUD accounts. Advertised processing speeds are operator claims, not results we have measured.
- Verification. KYC and source-of-funds checks are routine, not an accusation. Submitting clear documents early is the single most effective way to avoid a held payout.
The games our coverage spans
If your question is about a specific game category, say which one — the answers differ. Our coverage splits broadly into: online pokies and slots, where return to player, volatility and random number generators determine what a free spin is actually worth; progressive jackpot titles, where a share of stakes builds a shared prize and where bonus funds are often excluded; table games including blackjack, roulette and baccarat, which typically count at a reduced rate or not at all towards wagering requirements; and live dealer rooms streamed with human croupiers, which are usually excluded from bonus playthrough entirely. Free spins are, in practice, a slots-only currency — that restriction is the most common source of reader confusion we deal with.
Sports betting and other product lines
Several operators we cover run more than a casino. Sportsbooks, racing markets and poker rooms sit alongside the casino floor, and CoinPoker's listed offer is a poker club membership rather than a casino spin package. This matters when you contact us about a bonus: casino bonuses, bonus bets on sport and poker promotions are separate products with separate terms, separate wallets in many cases, and different contribution rules. A casino bonus balance generally cannot be spent on sport, and sportsbook bonus bets do not release casino free spins. Tell us which product your question concerns and we will answer against the right set of rules.
Legality, eligibility and who can use these sites
Read this before you contact us about signing up. Under the federal Interactive Gambling Act 2001, it is an offence to provide or advertise certain interactive real-money gambling services, including online casino games, to people physically in Australia. The Australian Communications and Media Authority enforces that regime. Online wagering on sport and racing, and lotteries, are treated differently and are licensed at state and territory level — so legal availability genuinely varies depending on the product and where you are. An operator accepting registrations from Australian customers is not the same as that operator being authorised to serve them, and we will not describe any site as fully safe or guarantee a payout.
Practical consequences for you: you must be an adult to gamble anywhere in Australia, and this site is written for readers aged 21 and over. Offshore operators are outside Australian consumer protection, which means a dispute is resolved under a foreign licence, not by an Australian authority. Terms may exclude certain states or territories outright. Check your own position before depositing, and understand what recourse you have if something goes wrong. Readers researching accounts outside the UK self-exclusion scheme can compare the operators we cover on our non-GamStop casino listings.
If gambling has stopped being a pastime
Contact us and we will point you to support, but you do not have to wait for us. Gambling Help Online is available 24 hours a day on 1800 858 858 and offers free, confidential counselling and web chat across Australia. BetStop, the National Self-Exclusion Register, lets you block yourself from Australian-licensed interactive wagering services. Most casinos also offer account-level deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion in their responsible gambling settings, and device-level blocking software can restrict access to gambling sites entirely. Gambling is entertainment that costs money; it is not a way to make money or to fix a financial problem. If you are in immediate distress, call Lifeline on 13 11 14.
How we assess the casinos we list
Our editorial ratings come from desk research, not play testing. We have not deposited, wagered or withdrawn at any operator on this site, and we do not present advertised speeds or advertised terms as measured results. What we examine: the published bonus terms including wagering multiples, maximum bonus bets, expiry windows and cashout caps; stated deposit and withdrawal minimums, limits and fees; payment methods offered to Australian customers; the licence and corporate ownership an operator discloses; the game categories and software providers listed; the complaints and responsible gambling tools published; and the clarity of the terms themselves. Where an operator does not publish something, we say so rather than filling the gap. Commission does not influence rank, rating or the drawbacks we print.
Before you write
If your question is about how a specific term works, send the term itself — we can give you a straight answer fast. If it is about money sitting in an account, the operator's support and then its licensing body are the only routes with any power to move it, and we will say so. Either way, email the editorial team with as much detail as you can and Patrick Callaghan or another member of the team will come back to you. Information on this page was last checked on Sep 29, 2026.